Contact
Contact
Customer support for bookings, payments and additional services.
How can I contact you about an existing booking?
For booking-related questions, we recommend contacting us by email. Include your WF order number, the passenger’s first and last name, the route or departure date, and a brief description of your question. Our contact details are also included in your booking confirmation.
Preferred contact method for booking enquiries.
Phone
Weekdays from 10:00 to 18:00
Haven’t received your booking confirmation?
Check your Spam, Junk and Promotions folders. If you cannot find the message, contact us with the passenger’s name, route and the email address used for the booking.
Extra baggage and seat selection
Available baggage and seat selection options and prices are shown during booking. If you would like to add a service to an existing ticket, contact support with your WF order number and the service you need. We will check availability and pricing.
When does check-in open, and how will I receive my boarding pass?
The exact check-in opening time is shown in your order. Check-in most often opens 24 hours before departure. This means exactly 24 hours, not the morning of the previous day. If your flight departs at 21:30, check-in opens at 21:30 the day before.
If we handle check-in for you, we will email you a notification once it is complete. You can also download your boarding pass from your order.
Payment and company details
Available payment methods will be displayed after you select a flight, at the payment stage of the booking.
SKY MAXXI SIA
Registered address: Tirzas 1a, Rīga, LV-1024
Registration number: 40103416234