Frequently Asked Questions

Frequently asked questions

How do I book a flight?

Choose your route and travel dates, enter the passenger details and complete the booking. A confirmation will be sent to the email address provided in your order.

Before paying, check the passengers’ first and last names, travel dates, airports and the conditions of your selected fare.

When will I receive my flight tickets?

Once your booking has been completed successfully, an email confirmation with flight details usually arrives within a few minutes.

Please note: Ryanair and Wizz Air do not issue separate flight tickets in the traditional format. After payment, you receive a booking confirmation; there is no need to wait for another email containing tickets.

Boarding passes become available after check-in. Save them on your phone and present them at security checks and when boarding.

What if I haven’t received my booking confirmation?

Check your Spam, Junk and Promotions folders and make sure the email address entered when booking is correct.

If you still cannot find the email, contact Skymann support. Include the passenger’s name, route, departure date and the email address used for the booking. If you already have a WF order number, include it as well.

Why might the flight price change?

Fares and seat availability fluctuate according to demand and airline offers. The price shown in search results may change before the booking is completed.

Before paying, check the final order total, including any selected baggage, seats and other optional services.

How can I pay for my booking?

Available payment methods are shown at the final stage of booking. Choose a suitable option and follow the instructions in the payment form.

If a payment fails, do not place another order until you have checked whether the first booking was created. Contact support if needed.

How can I check which baggage is included?

Included baggage allowances, dimensions and weight are displayed when selecting a flight and fare. After purchase, check your booking confirmation or order details.

A small underseat bag, a cabin suitcase and checked baggage are separate services. Find out more on our Baggage rules page.

Can I add baggage after booking?

In many cases you can add extra baggage after booking. Availability and price depend on the airline and fare.

Contact support with your WF order number, passenger details and required baggage weight. We will check the available options and prices. Where possible, add baggage in advance, as it often costs more later.

Can I choose my seat?

Seat selection may be included in the fare or offered at an additional charge. Available seats and prices are displayed during booking when the airline provides this option.

If you do not select a seat in advance, seat allocation depends on the airline’s rules and check-in process.

How does flight check-in work?

Check-in procedures and deadlines depend on the airline and fare. Your booking confirmation and order details state whether Skymann will check you in or you need to do it yourself.

If we handle check-in, you do not need to check in separately on the airline’s website. Read more on our Flight check-in page.

When will my boarding pass be available?

A boarding pass becomes available after check-in, not immediately after buying a ticket. Check-in opening times vary by airline, fare and route.

If Skymann handles check-in, we will notify you when it is complete. You will also be able to download the boarding pass from your order once it is available.

What if my boarding pass is not available yet?

Check whether the check-in time stated in your order has arrived. Then check your email, including Spam, and your order details.

If check-in should already have been completed but you still have no boarding pass, contact support and provide your WF order number.

How can I change or cancel my booking?

Changes to dates, routes or passenger names, and refunds, depend on the fare and airline rules. Many budget fares are non-refundable if you cancel voluntarily; in some cases certain taxes or fees may be refundable.

To check available options and change fees, contact support with your WF order number. If you wish to change an existing booking, do not make a new one before checking the conditions.

What if the airline cancels or changes my flight?

Check the airline’s notification and your order details. Depending on the circumstances and applicable rules, an alternative flight, date change or refund may be available.

Contact Skymann support with your WF order number. We will check the options and next steps.

What if I made a mistake in a passenger’s name or details?

Report the mistake as soon as possible, providing your WF order number and the correct details. Whether corrections are possible, which documents are required and any fees depend on the airline.

The first and last names in the booking must match the travel document. Do not send passport photos unless support has instructed you to do so.

What documents do I need for my flight and connections?

Passport, identity card, visa and transit requirements depend on the passenger’s nationality, route and connecting countries. Check entry and transit requirements for every stop before booking and again before departure.

A flight booking alone does not establish a right to enter or transit through a country.

How do I contact support about an existing booking?

Go to our Contact page and email us. Include your WF order number, passenger name, route, departure date and a brief description of the issue.

This information helps us find your booking and check the available options more quickly.